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THE
IMPORTANCE FOR CREATION AND DEVELOPMENT OF GOOD SUPPLER RELATIONSHIP IN A
COMPETITIVE MARKET
ABSTRACT
This is a
research study on the importance for creation and development of good suppier
relationship in a competitive market. Which is part of the purchasing
management function. The research study is written to analyze critically the
factors affecting the establiment of supplier relationship.
The purpose
of the study is to investigate the quality of relationship between the company
and its suppliers and emphasize the importance for the certain and development
of a mutually advantageous and continued supplier relationship.
It is also
intended to make useful suggest and recommendation that might help to improve
relationship in this industry.
This project
begins with an introduction, the subject matter centre on importance for the
creation and development of good supplies relationship in a competitive market
with A case study of Aba textile mills limited, Aba. Following the introduction
in chapter two where literature of some writers and authors as it concern
supplier relations were reviewed adopted in undertaking the study Results of
investigation conduced are presented and analyzed in chapter founder the
heading finding.
Concluding
the work in chapter five, the researcher summarized her work and made some
recommendations, based on this finding the study was rounded up by setting out
bibliography and appendix at the end.
CHAPTER ONE
INTRODUCTION
1.1BACKGROUND
OF THE STUDY
In selecting
sources of supply, purchasing makes decisions that influence not only the firm
economic success, but the livehood of the suppiers and the efficiency of the
entire economy. The purchase decision directly influences the financial
situation of the supplying from and ultimately the economic welfare of
employees and their families. Sourcing in finding suppliers who are willing and
able to provide consistently quality, service, (delivery) at a competitive
price.
We can not
be talking about price and other things without source . In some cases, an
extensive search, may be required to find one satisfactory supplier or even
develop a source where none has previously been sourcing therefore may comprise
the identification or development of suitable sources of supply, systematic
investigation and comparison of such sources, the source decision and a plain
for continuous relationship.
Good
supplier is one who is at all time honest and fair in his dealing with their
customers his own employees and himself, who has adequate plant facilities, and
so to be able to provide materials which meet the purchasers spcificationsion
the quantities required and at the time
promised, whose financial position is sound, whose prices are reasonable both,
to the buyer and to himself, whose
management policies are progressive who is an alert to the need for continued.
Improvement
in both his products and manufacturing processes, whose ethical behaviours are
sound and who realize that in the last analysis his own interests are best
served when he best serves his customers.
1.2STATEMENT
OF PROBLEM
For sometime
now, evidence have shown that the company is facing some problems like.
1. There is no cordial relationship between
the buyer and the suppliers.
2. The company has not be able to meat
increasing demand of their customers in terms in terms of (product)
3. The company need to look at the factors
affecting the establishment of good buyer/ supplier relationships.
4. The organizational structure of the company
is not examined.
5. The company need to inspect any product
supplied to them to know the ones to accept and the ones to reject.
1.3.PURPOSE
OF THE STUDY
The aim of this study is to look at the
following problems like:-
1. To investigate the relationship or the
reason for the non cordially.
2. To know
the reason why the company has not been able to meet increasing demand
of their customers in terms of product.
3. To take a critical look at the factors
affecting the establishment of good buyer/ supplier relationship.
4. To examine the organizational structure .
5. To inspect the products been supplied
properly to know when to accept and when to reject.
1.4 RESEARCH QUESTIONS
In an attempt to find solutions to the
problem of creation and development of good supplies relationship in a
competitive market the researcher sought answers to the following questions:-
1. How is your relationship with your
suppliers?
2. Has there been an accession where you visit
your suppliers plant to offer practical help in production of your product?
3. Do you receive help from your suppliers in
relation to the acquisition of good and services.
4. What sourcing technique does your company
operate?
5. Does the company rejects the suppliers
product for a reason of sub-standard?
1.5 STATEMENT OF HYPOTHESIS
In conclucing this research, the
following hypothesis will be tested.
1. Ho – Good relationship with supplier does
not improve companys purchasing efficiency.
Hi- Good relationship with supper
improve company’s purchasing efficiency.
2. Ho- In selecting suppliers, reliability are
not considered.
Hi- In selecting suppliers reliability
need to be considered.
1.6 SIGNIFICANCE OF STUDY
The
researcher intends to examine how suppliers are selected, source, evaluated and
developed. It is also essential to know the process involved in the creation
and development of good supplier/ buyer relationship and where problem are
experienced.
To the
researcher, the research really help me as an individual to research and in the
same time inpart knowledge about this particular study and my course as well,
so with the knowledge. If an in the field now, I will be able to defend myself.
Secondly,
the research is for the partial fulfillments of the condition for the award of
Higher National Diploma (HND) in purchasing and supply department.
To other
students, my fellow students I know this
research work will really serves them as a data bank in terms of research.
To the firm.
I beloved that the study will help the company / firm to identity its draw
backs and how to alleviate them.
To all
industries, this study will also help various industries to know their weak
point and also know how to tackle them, specially the industries that are
facing some of problems solved above.
1.7 SCOPE OF THE STUDY
The study
was initially designed for development of good supplier relationship, getting
suppliers who will produce the things the purchasers wants to the delivery
schedule required by providing technical assistance and advice. In order hand,
all things be equal this particular area also focus on various department like
store department, production department. Finance department sales/ maketing
department etc. Since the study is all about good suppliers relationship that
is getting all the items the company wants at the scheduled time that is to say
it reference to the following department mentioned above.
Store
department:- In this area, the store manger or the store officer need to know
the stock level at any point in time to know when to order and when not to
order.
Production
department:- Here, it is the work of the production manager or the production
officer to know the material needed in terms of production and inform the store
earlier before it is too late.
1.8
LIMITATION OF THE STUDY
Limitation
of the study is the element of short comings one often encountter when trying
to get necessary information and materials for successful completion of any
research work. The study deals with the importance for creation and development
of good supplier relationship in a competitive market with case study of Aba
Textile mills limited Aba (ATML).
In the
content of this research therefore, the following limitation or problems were
encountered.
TIME
CONSTRAINT:- The limit that was allowed for the
completion
of this particular research work, was not sufficient enough for a thorough work
to be carried out on his particular topic interest considering the length and
depth of activites involved in the topic.
FINANCIAL
CONSTRAINTS:- Due to the financial contraint
The
researcher is unable to travel to many places of interest in order to gather
comparable data for information for his research project.
ORGANIZATIONAL
BUREAUCRATIC RED TAPE;-
The efforts
to collect all the needed data information from the management and staff of
textile mills limited Aba was not easy because of their official protocols and organizational
bureaucracy. The inability of the management and the non availability of
professional qualified staff who would provide the information necessary for
the study.
Also some
customers and dealer who out of fear or mere ignorance refused to provide
answer to certain relevant question on the questionnaire administered to
them.
1.9DEFINITION
OF TERMS
For better
understanding of the work, the following definition were presented so that the
reader might gain more insight into the meaning of terms as the were used in
the study.
1. sourcing:- Find supplier who are willing
and able to provide consistently quality, service, (delivery) at a competitive
price.
2. Best source:- Making a choice from a member
of equally eligible sources.
3. Good supplier:- One who is at all time
honest and fair in his dealing with the customs, in his own employees and
himself, who has adequate plan facilities and know how so as to be able to
provide materials which meet the purchaser specification in the quantities required and at the time
promised.
4. Development of good supplier relationship:-
A planned process of getting supplier
who will produce the things the purchaser wants, to the purchased quality
standards in the quantities and the delivery schedule required, by providing
technical assistances and advice.
5. Vendor rating:- The term vender rating is
some times used for the systematic assessment of actual performance by
suppliers.
6. Creation:- The act of a process of making
something that is new or of cause something to exist that did not exist before.
7. Specification:- It is a definitive
description of what is wanted, also a description of any object, material or
process in sufficient detail to enable its manufacture and further identifical
reproduction.
8. Standard:- A description of an acceptable
level of quality design and composition of a particular item that has evolved
through the study and experience of organization.
9. Standardization:- Defined as agreement on
definite size, design, quality and the like.
10. Simplification: The reduction of unnecessary variety.
11. Quality:- The totality of features and
characteristics of a product or a service that bears on the ability to satisfy
a stated or implied needs.
12. Reliability:- The probability of a product
performing without failure with in a specified period of time.
13. Performance:- The primary function of the
product or service.
14. Quality Assurance:- All activities and
functions concerned with the attainment of quality.
15. Quality Control:- The operational techniques and activates that are used to
fulfill requirements for quality.
16. Right quantity:- It refers to the value or
amount of material, the can be most economically purchased at a particular
time.
17. Negotiation:- It is a conferring discussing
or bargaining to reach agreement in business transaction.
18. Procurement:- Is a process or concept
encompass a wide rage of supply activites than those induced in the purchasing
functions and it typical includes a broadened view of the traditional buying
role, with more buyer participation in related materials activities.
19. Supply Chain Management:- Described as the
management of all activities, information, knowledge and financial resources
associated with the flow and transformation of goods and serviced up from the
raw materials suppliers component suppliers and other supplier in such a way
that the expectation of the end users of the company are being met.
20. Sub-Contracting:- Is the process of subletting the part or
component of the main contract or job to a second contractor who has the
facility or capacity to accomplish the work on time and in assurance with
specification.
21. Ethics:- As a science of conduct. Conduct
here means conscious and purposeful action or action directed to an end.
22. Expediting:- The application of pressure on a
supplier to get it either to meet the original delivery promise to deliver
ahead of schedule or to speed up delivery of a delayed order.
23. Purchasing Parlance:- This is the same things
as saying that, in the purchasing cycle or purchasing field or purchasing
profession.
24. Sourcing Techniques:- These are the
techniques a company make use of after successful selecting good supplies the
company by would have to decide on the techniques to adopt so as to meet her
raw materials and component part needs.
25. V.P.P-Vendor Partnership programmer:-
This is essentially a long term strategy
involving a joint agreement with a selected number of suppliers.
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