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Role of Professional Secretaries in Commercial Bank
ABSTRACT
The research
study investigated the role of secretaries in computerized offices, with
particular reference to commercial banks in Enugu urban Afri-Bank Plc Enugu was
mainly used for the study
The
population consists of all the secretaries in Afri Bank Plc. They are 100 in
number, a sample of 60was used for the study. From the analysis of the data
collected. It was found out that the secretaries are special image-makers to
any business organization and a study and to the chief executives
TABLE OF
CONTENT
Title Page
Approval
Page
Dedication
Acknowledgement
Abstract
Table Of
Content
List Of
Tables
Chapter One
1.0
Introduction
1.1
Background Of The Study
1.2
Statement Of Problem
1.3 Purpose
Of The Study
1.4
Significance Of The Study
1.5
Delimitation Of The Study
1.6
Assumption Of The Study
1.7 Research
Question
1.8
Definition Of Terms
1.9
Implication Of The Study
Chapter Two
2.0 Review
Of Related Literature
2.1 Who Is A
Secretary?
2.2 Type Of
Secretaries
2.3 The
History Or The Introduction Of Office Equipment
2.4 The
Introduction Of Computer In Office
2.5 The Need
For Computer Literacy
Chapter
Three
3.1 Design
Of The Study
3.2 Area Of
Study
3.3
Population Of The Study
3.4 Sample
And Sampling Technique
3.5
Instrument For Data Collection
3.6 Method
Of Data Distribution
3.7 Method
Of Data Analysis
Chapter Four
4.1
Presentation, Analysis And Interpretation Of Data
Chapter Five
5.0
Discussion Of Findings, Summary, Conclusion And Recommendation
5.1
Discussion Of Findings
5.2 Summary
Of Findings
5.3
Conclusions
5.4
Recommendations
5.5
Limitation Of The Study
5.6 Areas Of
Further Research
Appendix
Questionnaire
References
CHAPTER ONE
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
The word
secretary is derived from the Latin word “secretus” which literally means
“keeper of secrets’. As far back as 1887, Lord Eshere word who defined a
secretary as “ a mere servant” his position is that he has to do what he is
told and no person can assume he has any authority to represent anything at
all. Thus the above definition was however made when the values of secretarial
profession has yet been recognized. At this time, secretarial functions were
limited to only typing with manual typewriter, writing with shorthand and
filling of documents
As years
pass by, the educated status of secretaries as enhanced and their
responsibility in the organization became clearly defined. In 1982, Margaret
Kuntz define secretary in a magazine “Today’s Secretary” as an executive who
possesses a mastery of office skill, demonstration the ability to assume
responsibility and makes decisions within the scope of assigned authority
Today
secretary ship is a very vital and indispensable cancer needed for the smooth
and efficient running of the day-to-day business of any organization. Their
functions are limitless, not only do the secretary type, but they do that with
the electric typewriter, computer and so many other sophisticated office
equipment
A good
secretary is a public relation officer and an administrative head. She is the
image maker. In other words, the reflecting glass of the organization. Most
executive secretaries handle only highly confidential matters while jobs of
less confidential nature are passed down to her subordinates.
Moreover,
even before the advent of computers, many speculations were made as regards the
replacement of the secretaries by the computers since computer perform all
office work at a very amazing speed, but this has been disproved because the
secretary has to tell the computer what to do and when to do it.
Before the
word computer is used when referring to a person who arithmetic procedures such
as addition, subtraction, multiplication, division is extraordinary
During that
period man use pebbles, grains of corn, fingers and toes as well as smaller
objects
The numerous
problems encountered by man, what dealing with large number was, the necessity
which gave to the invention of a computer. The Abacus was adopted and modified
by the Chinese and the Japanese about 2600 B.C
1.2
STATEMENT OF THE PROBLEM
The major
problem of secretarial profession is that people see it as a profession that
had no definite sequence, a procedure for the job
They feel
that the secretary is often interrupted by telephone call, visitors,
colleagues, and subordinates and even the boss may call her to receive one
assignment or the other that the effect on secretary efficiency and
productivity in the organization are cut down
However,
there has been a lot of speculation and inscription that the invention of
computer in organization has posed a lot of problem to secretaries in all
ramification and therefore seen as possible replacement of secretaries in
organization using it (computer) .
Secretaries
in the part of the world is under rated. People see them as a profession by
unintelligent people. The common occupied belief is that anybody who uses the
typewriter takes dictation a secretary. Since the majority of the so called secretaries
are typist with little or no secretarial education and training, the general
belief is that the duties of a secretary do not go beyond taking dictation and
typing correspondence, she is seen as having little or no contribution to make
towards the attainment of organizational goals.
Presently,
most offices are equipped with modern technological equipments. Many business
organization which do not have the financial capacity to produce most of the
equipments see themselves odd in the pool of modern organization. Making use of
the new equipment maximally enhances the productivity and efficient of workers
It is
expected that those machines and equipments should have special handling before
they improve performance. What has not been known at the present is whether
modern secretaries know how to operate these machines successfully, appreciated
productivity.
It has also
not been known weather secretaries play special role in Afri-bank Plc we use
the office equipment and whether secretaries play any special roles in willing
them
The research
work therefore sought the role and the roles and the roles of professional
secretaries in commercial banks in Enugu Urban
1.3 PURPOSE
OF THE STUDY
The purpose
of the study is to
i. Find out
the role which secretaries perform in Afri bank
ii. Find out
if secretaries are trained to perform these roles
iii. Find
out if they encounter any obstacle from performing such roles
iv. Find out
secretaries in Afri-Bank Plc who uses modern office equipment
v. Find out
if the use of modern office equipments enhances secretaries productivity
1.4
SIGNIFICANCE OF THE STUDY
The findings
of the study of the roles of secretaries in Afri-bank Plc shall be useful to
the practicing secretaries in appreciation of their ideal functions as
secretaries. The findings shall also be useful to students secretaries in
tertiary institutions to preview the task ahead of them. The study shall be of
immense benefit to chief executives of business organization in appraising the
responsibilities to their secretaries. The study shall also be beneficial to
curriculum designers at the tertiary load in determining the real training to
be given to student’s secretaries
1.5
DELIMITATION OF THE STUDY
This
research concentrated only on findings and the roles of secretaries in a
computerized office. The study was conducted in Afri-bank Plc.
1.6
ASSUMPTION OF THE STUDY
The
researcher assumes that if secretaries are trained peoples, they will also
perform their role well. The researcher also assume that if organization
procure modern office equipment, the performance of societies shall improve
1.7 RESEARCH
QUESTION
1. What
roles to secretaries perform in commercial banks
2. To what
extent are the secretaries in Afri-Bank Plc trained to perform their roles
3. What
problem do the securities encountered from performing the role
4. To what
extent does the use of modern office equipment helps secretaries in performing
these roles
5. Do
secretaries in Afri-bank Plc use modern office equipment.
1.8
DEFINITION
Role –
According to Oxford Advance learner’s dictionary of English language, role is a
function which a person or hiring typical is expected to have. In this project
role is use to seen somebody in an organization.
PROFESSIONAL
– According to Oxford advance learner’s dictionary language, profession is a
type of job that need special training skill, especially one that needs a high
level of education. In this project, it is used to weigh role of secretaries
and their performance in an organization.
SECRETARIES-
According to advanced learners dictionary of English Language is a person who
works in an office, working for another person dealing with letters and
telephones call, typing, keeping records, arranging meetings with people. In
this project, secretary is a person that carry out the duties of
administration.
AFRIBANK
PLC- Afri bank Plc is one of the commercial bank in the Enugu state of Nigeria
. It is the bank significantly chosen for the study.
1.9
IMPLICATION OF THE STUDY
The
introduction of office automation has verify greater information and a lot of
changes in office operation.
Office
Automation simply means the use of computer in carrying out variety of
operation such as word process, data process relation and natural accounts and
other salary operation.
The need of
this study is to know the role of professional secretary in an automated
secretaries office. This study implies that business organizations that are
computerized will still require the services of secretary if most of the
functions of secretary will not take over by the computer.
They study
also implies most of the job of all if they exclude through the computer. The
services of secretaries may not b e require. Therefore study of arouse if
secretary in the computerized office w have variety of implication of
curriculum designed and educational policy making to assist to take care of
student which shall in nature to the world of works.
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