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Contribution
of Office Managers towards the Achievement of Organizational Goal
ABSTRACT
This study
examined the contributions of office managers towards the achievement of
organizational goal. 160 participants were used for the study comprising 140
office managers and 120 bosses. Data collected through questionnaire and
interview method were analyzed with the aid of percentage. The result showed
that the jobs of office Managers are of great contributions in the achievement
of organizational goals due to the increase in office automation. The evident
were gotten in the analysis given by the respondents. The implications and
recommendations were made base on the finding of this study.
TABLE OF
CONTENT
itle Page
Approval
Page
Dedication
Acknowledgement
Abstract
Table of
Content
CHAPTER ONE
INTRODUCTION
Statement of
Problem
Objectives
of the study
Research
question
Significant
of the study
Scope of
study
Limitation
of study
CHAPTER TWO
INTRODUCTION
The concept
of secretary
Role of
secretary in organization
Contributions
of office Managers in Business
Competencies
required of secretary in organization
International
/Intercultural Competencies
Weakness
Opportunities
Trends
Trends and
Challenges
The
Secretary and Ethical Concern
The
Secretary and Unethical Practices
Succeeding
At Modern Offices
Personal
Competence
Communication
Competences
Domain
Competences
Summary Of
Review Of Related Literature
CHAPTER
THREE
RESEARCH
METHODOLOGY
Introduction
Research
Design
Area of
study
Population
Sample /
Sampling Technique
Method of
data collection
Method of
Data analysis
CHAPTER FOUR
DATA
PRESENTATION AND ANALYSIS
Introduction
Research
questions
CHAPTER FIVE
INTRODUCTION
Summary
Conclusion
Recommendation
References
Appendix
Questionnaire
CHAPTER ONE
INTRODUCTION
Background
Of Study
According to
Ohakwe (2011). The term secretary is derived from the Latin word Secenere
meaning ’’to distinguish or to set apart.
A Secretary
handles the confidential information of any organization. A Secretary provides
the administrative support to senior level professional commonly called
’’Executive Assistant’’ This individual performs a variety of clerical
operations and sometimes personal task aimed at ensuring that organization runs
in an efficient and organized manner .
In addition,
it is not uncommon for employers to prefer to hire candidate who possess a
college degree. Although, these has been traditionally viewed as an entry level
for the occupation. The roles of secretary is extremely challenging, the need
to be technically proficient is important because, office automation has moved
from mechanization to electronic form. Secretary are expected to handle
programs such as word processor, spreadsheet, database, desktop publisher,
internet software package, computer file manager, presentation, financial
system, internet publisher, which aimed at ensuring speed and accurate task
performance.
Also, he/she
must be able to properly use host office machines including photocopiers, fax
machine, and multiline telephones. The Secretary is often seen as an image
maker, public relation personnel, information processor and indispensible
personnel in the organization. He/she is often regarded as the clearing house
through which various project undertake. As a result, the challenge of staying
organize and on top of everything is required of him everyday Ohakwe (2012).
Earlier, the
role of office manager was limited in taking notes from their bosses. However,
with the advent of technology in companies and offices, these duties have
extended to things that were meant for the professional managers. Nowadays,
employer prefer candidate who at least have a college degree. One can also
enrol for specialize courses that train people to carry out their duties
effectively. Though, the role of secretary profile is generally the same in any
organization. In an attempt to write on the contributions of office Managers in
achieving success at work, one shall attempt in this presentation to x-ray the
contribution of office manager in achieving success at work through a simple
but pragmatic SWOTT Analysis, where ‘S’ stand for strength,’ W’ for weakness,
‘O’ for opportunities ‘T’ for threat, and the last ‘T’ for trends. A curious
mind at this juncture may ask who a Secretary is.
Statement of
Problem
Over the
year, there has been serious misconception about office manager by the public
and others who are not in the profession sometimes look down on them as
secretary assistant 2 (typist and stenographer) who wait and work according to
the various wishes of their bosses. Others look at them as subordinate who
cannot actually act even when there is need for them to do so unless with
authority from their superior. All these have been the limitation or problems
facing them, people take them as the inferior ones in an organization because
they can never be the boss in an organization no matter their level. In the
21st century labour market, the secretary must of a necessity go beyond what is
normally regarded as her duties event into the personal affairs of her boss. For
instant, going to bank to withdraw money for boss, serving tea, assisting the
chairman on any point and supplying explanation when necessary, getting
information from files, sweeping the office if the cleaner is not around and.
All these have been the problem facing the office managers.
Objectives
of the Study
The main
objectives of this study is aimed at finding out the contributions of office
manager towards the achievement of organizational goals
Moreover, it
also extend at
1.
Investigating whether office managers are needed than their counterpart and
whether the remuneration is commensurable with their duties.
2. To know
the level of contribution of office managers in organization.
3. To know
how their contribution have affected the productivity of the organization.
Research
Question
This
research question is aimed at knowing the relevant question that needed to be
ask concerning this topic
1) Are
office manager needed by organization more than other cadres of officers?
2) What are
the contributions of office managers in business organization?
3) What are
the effects of the contributions of office manager to organizational
productivity?
Significance
of the Study
The finding
of this study will be of great help to many people. Student in the secretarial
professions will be exposing to the actual place of the secretary in the 21st
century labour market and her perceived roles.
The finding
of this study will also correct the misconception on the part of the public who
regard office manager as a main typist or stenographer. It will also give the
undergraduate office managers an insight into what their prospects will be on
the completion of their course. It will expose the worth of office managers in
the business world.
Moreover,
the research work will help bosses to determine the quality and output of those
they have as employer. It will also enable them to know the important of
motivation and commensurate benefits of office managers.
Finally, the
finding will ensure uniformity in grading workers according to the
qualification and merits if implemented
Scope of the
Study
The study is
on the contributions of office managers in some selected business organization.
It is restricted to the office managers only for the purpose of thorough study,
using EEDC as case study which is now privately owed. It is hoped that whatever
results obtained would be assumed to be applicable generally.
Limitation
of Study
Despite the
limitation scope of this study, certain constraints are encountered during the
research of this project.
Some of the
constraint experiences are:
1) Time: The
was a major constraint on the researcher during the period of the work
considering the limited time given for this study, there was no much time to
give this research the needed attention.
2) Finance:
Owing to the financial difficulty prevalent in the country and its resultant
rise in price of commodities, transportation fares, research material etc it is
not easy meeting all the financial obligation.
3)
Information Constraint: Nigeria researcher has never had it easy when it comes
to obtaining necessary information relevant to their area of study from private
businesses. EEDC find it difficult to reveal their internal operations. The
primary information was gathered through face to face interview. Getting the
published material on this topic means going from one library to other which
was not easy.
Although,
these problem placed limitations on the study, but it did not prevent me from
carrying out a detail and comprehensive research work on the subject matter.
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