BANK/CUSTOMER RELATIONSHIP IN NIGERIA AS A DEVELOPING ECONOMY (A CASE STUDY OF UNION BANK OF NIGERIA PLC OKPARA AVENUE ENUGU BRANCH)
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BANK/CUSTOMER
RELATIONSHIP IN NIGERIA AS A DEVELOPING ECONOMY
(A CASE
STUDY OF UNION BANK OF NIGERIA PLC OKPARA AVENUE ENUGU BRANCH)
TABLE OF
CONTENT
Title
page
Approval
page
Dedication
Acknowledgement
Abstract
Proposal
Table of
content
CHAPTER ONE
1.0 Banker/Customer relationship in developing
economy 1
1.1 Background of the study
1.2 History of U.B.N Plc
1.3 Statement of problem
1.4 Research question
1.5 Purpose of the study
1.6 Significance of study
1.7 Scope of study
1.8 Limitation of study
1.9 Statement of hypothesis
1.10 Definition of terms
References
CHAPTER TWO
2.0 LITERATURE REVIEW of Bank/Customer Relationship In
Nigeria As A Developing Economy
2.1 Definition of Bank and
Customers
2.2 Bank/Customer relationship
2.3 Duties of the bank to the
customer
2.4 Banker rights
2.5 Yardstick for measuring bank
performance
2.6 Complaints of the customer. The
services offered to them.
2.7 Improving Bank performance in
Nigeria
2.8 The marketing concept and
services orientation
2.9 Assessment of Banker/Customer
relationship
References
CHAPTER
THREE
3.1 RESEARCH
METHODOLOGY of Bank/Customer
Relationship In Nigeria As A Developing Economy
3.2 Research
Design
3.3 Area of
study
3.4
Population of study
3.5
Instrument for data collection
3.6 Validity
and reliability of the instrument
3.7 Method
of data collection
3.8 Method
of data analysis
3.9 Research
Question
References.
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS of
Bank/Customer Relationship In Nigeria As A Developing Economy
References
CHAPTER FIVE
5.0 SUMMARY, RECOMMENDATION AND
CONCLUSION of Bank/Customer Relationship In Nigeria As A Developing Economy
5.1 Summary
of findings
5.2
Recommendations
5.3
Conclusions
5.4
Suggestions for further study
References
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