THE EFFECT OF WORKING CONDITION ON THE PERFORMANCE OF SECRETARIES IN AN ORGANIZATION (A Survey Study of Some Selected Organization in Enugu Metropolis)
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THE EFFECT OF WORKING CONDITION ON THE
PERFORMANCE OF SECRETARIES IN AN ORGANIZATION
(A
Survey Study of Some Selected Organization in Enugu Metropolis)
ABSTRACT
This
study examines the effect of working condition on the performance of secretaries
in an organization. A survey method of research was used for the study,
secondary data were collected from books which formed the theoretical
background of the study and primary data were collected through the use of
questionnaire. The questionnaires were administered to 234 secretaries and
executives/manages in the four selected organizations after which 200 were
collected and analyzed. It is form this that conclusions were based, the
summary was based on the findings and recommendations were made. Thereafter, it
was discovered that good and conducive working environment leads to better
performance by the secretary. And where working condition is not nor
haphazardly provided, the works will be in danger while productivity suffers.
TABLE OF CONTENTS
Title Page - - - - - - - - - - i
Declaration - - - - - - - - - ii
Approval Page - - - - - - - - - iii
Dedication - - - - - - - - - - iv
Acknowledgement - - - - - - - - v
Table of
Contents - - - - - - - - vi
List of Tables - - - - - - - - - vii
Abstract - - - - - - - - - - viii
CHAPTER ONE:
1.0 Introduction - - - - - - - - 1
1.1 Background of the study - - - - - - 1
1.2 Statement of the problem - - - - - - 3
1.3 Purpose of the study - - - - - - - 3
1.4 Research questions - - - - - - - 4
1.5 Significance of the study - - - - - - 5
1.6 Scope / Delimitation - - - - - - - 6
1.7 Definition of Terms - - - - - - - 7
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.0 Introduction - - - - - - - - 8
2.1 Who is a secretary? - - - - - - - 9
2.2 The role played by secretary in the
organization - - 10
2.3 The importance of a secretary - - - - - 14
2.4 The meaning of working condition - - - - 16
2.5 Organization’s role in the improvement of
working condition 17
2.6 Factors that enhance secretary’s
productivity - - 19
2.7 Effect of working condition on secretary
productivity - 22
2.8 Summary of the review of related literature - - - 24
CHAPTER THREE:
RESEARCH METHODOLOGY
3.0 Introduction - - - - - - - - 25
3.1 Research Design - - - - - - - 25
3.2 Area of the Study - - - - - - - 25
3.3 Population of the Study - - - - - - 26
3.4 Sample size and technique - - - - - - 27
3.5 Instrument for data collection - - - - - 28
3.6 Method of Data Analysis - - - - - - 28
3.7 Validation of the instrument - - - - - 29
3.8 Administration of the instrument - - - - 29
3.9 Historical Background of the Organization - - - 30
CHAPTER FOUR:
DATA PRESENTATION AND
INTERPRETATION
4.0 Introduction - - - - - - - - 36
4.1 Data presentation and analysis - - - - - 36
4.2 Major findings - - - - - - - - 42
4.3 Discussion of findings - - - - - - - 45
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATION(S)
5.0 Introduction - - - - - - - - 47
5.1 Summary - - - - - - - - - 47
5.2 Conclusion - - - - - - - - - 48
5.3 Recommendations - - - - - - - 49
References - - - - - - - - - 51
Appendix - - - - - - - - - 53
LIST
OF TABLES
Table
4.1: Responses on Effect of
Working Condition of the
Secretary on the Company
productivity - 43
Table 4.2: Respondents rating on the effects of good working
condition on the secretaries output or performance in an organization - - - - - 45
Table 4.3: Respondents rating on what way does
organization provide good working condition for their secretaries 46
Table 4.4: Respondents rating on How does absence of good working
condition affect Secretary’s productivity 48
CHAPTER ONE
1.0 Introduction
1.1 Background of the Study
Any organization that wishes to succeed in
achieving it aims and objectives has to maintain a good working condition so as
to achieve its goals. This is so because the intrinsic and extrinsic factors
the intrinsic factor is the incentives attached to one’s job that is what
influences the secretary within the job, and this include achievement,
recognition, the work itself, responsibility promotion and possibility for
personal growth, while extrinsic are the environmental condition attached to
one’s work element that contribute or motivated the secretary e.g.
interpersonal relationship with colleagues and subordinates.
Management itself realizes that there are certain
fundamental needs that must be satisfied it secretary’s due to function at
their best, workers look for organization, firms, companies and institutions
that offer jobs that provides satisfaction and sense of accomplishment it is in
view of this background that the researchers intends to carry out this research
work with the view of making employees improve their working condition as to
get the best out of their employees.
Secretaries are needed in every type of office, be
it advertising and public education, law and medicine, manufacturing and
industries, publishing and schools, insurance and bank etc they also work for
politicians, writers and judges.
It is an indisputable fact that the secretary is
backbone of any organization, many achievements have been made by the
management of the workforce of which the secretary is no exception.
Secretary is derived from the latin word
‘secretaries’ meaning something know to one or few and kept secret or hidden
from the view or knowledge of others, simply puts, a secretary is a keeper of
secrets. He / she is a person who works in an office, working for another
person, dealing with letters and telephone calls, typing, keeping records,
arranging meeting with people secretary cannot be efficient and effective if he
/ she is working under poor condition.
1.2 Statement of the Problem
This research work is focused on the effect of
working conditions on workers productivities, the working condition of any
organization plays an important role on the workers because the productivity of
an organization depends largely on them, lack of good working condition in
terms of intrinsic and extrinsic factors leads to an great decline in
productivity.
It is observed that many organizations are yet to
realize the benefit of good working condition and consequently, this is greatly
affecting their employees particularly the realization of this fact that
prompted the researchers to go into a study of this nature.
1.3 Purpose of the Study
The
general objectives of this study is to ascertain the effect of working
condition on secretary’s productivity in an organization. However, the specific
objectives is to:
-
Find out the effect of
working condition on the company’s productivity
-
Identify the effect of
good working condition on the secretary’s performance
-
Investigate the level
of good working condition for secretaries
-
Find out the working
condition affect strategies for improving working condition for secretaries
1.4 Research Questions
The
following questions are framed in order to give solutions to the problems under
study:
-
What are the effect of
working condition on the company’s productivity
-
What are the effects
of good working condition on the secretary’s performance
-
What ways do
organization provide good working condition for their secretaries
-
What are the ways of
improving working condition for secretaries
1.5 Significance of the Study
This
study will be of benefit to the categories of people’s
-
Employer’s
of Secretary: This study is hoped to be of
importance to employer as it would enable them have an insight of an ideal
working condition necessary for higher productivity.
-
Secretaries:
This study will be of benefit to practicing secretaries, as it would reveal the
essence of good working condition thereby making them perform at their best.
-
Office
Technology and management Studies: This write up
will also be of benefit to office technology and management students in
preparing them for their own research works
-
Future
Researchers: It is hoped that future
researchers would use the findings as data for future project works.
1.6 Scope/Delimitation
The
study will be carried out in four selected organizations within Enugu
metropolis and in view of their size and popularity:
-
Nigeria
Telecommunication Limited
-
National Board for
Technical Education
-
Enugu Refinery and
Petrochemical Company
-
Federal Radio
Corporation of
In
carrying out a study of this nature, it is expected to cover many areas in secretarial
field, but for the purpose of this study emphasis would only be placed on the
following:
-
A secretary
-
Role played by
secretary in an organization
-
The importance of a
secretary
-
The meaning of working
condition
-
Organizations role in
the improvement of working condition
-
Factors that enhance
secretary’s productivity
-
Effects of working
condition on secretary’s productivity
1.7 Definition of Terms
Productivity:
This is being able to produce or to be fertile
Adequate:
Satisfactory or sufficient requirements
Condition:
The thing that must occur if something is to exist
Extrinsic:
The environmental condition attached to one’s work
Haphazardly:
Without order on plan
Intrinsic:
The incentive attached to one’s job
Performance:
To do work or to achieve
Organization:
Organized body, persons or systems
Secretary:
Assistant to an executive employed to help ideal with correspondence and
routine office work
Validity:
State of being legal
Worker:
Members of the working class
Promotion:
Act of been given a higher position or rank
Executive:
Person or group in a business or commercial organization with administrative or
managerial power
Data:
Facts, things certainly known and from which conclusions may be drawn
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