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THE
EFFECT OF ELECTRONIC BANKING IN NIGERIA, ENUGU METROPOLIS (A CASE STUDY OF
ZENITH BANK)
ABSTRACT
This work
discusses the effect of Electronic banking in Nigeria, Enugu Metropolis (A case
study of Zenith Bank). The introduction of this electronic banking has improved
banking efficiency in rendering services to customers. It was in line
with this that the study aimed at examining the effect of electronic banking in
Nigerian banking system.
A hundred and
twenty questionnaires were distributed among officers from selected Zenith Bank
branches in Enugu Metropolis.
Primary
and secondary data were used in the analysis. Tables and percentages were used
as the instrument of analysis.
It was observed
therefore that bank has an effective electronic banking system which has
improved its customers’ relationship and satisfaction. To this end, it
is recommended that the bank’s information technology training programme should
be encouraged among the staff of the Zenith Bank, necessary legal banking codes
should be established in order to enhance the growth of the banking industry.
TABLE OF CONTENT:
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
1.2 Statement of the Research Problem
1.3 Objectives of the Study
1.4 Significance of the Study
1.5 Research Questions
1.6 Research Hypothesis
1.7 Conceptual and Operational Definition
1.8 Assumptions
1.9 Limitations of the Study
CHAPTER TWO
LITERATURE REVIEW
2.1 Sources of Literature
2.2 The Review
2.3 Summary of Literature Review
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Research Method
3.2 Research Design
3.3 Research Sample
3.4 Measuring Instrument
3.5 Data Collection
3.6 Data Analysis
3.7 Expected Result
CHAPTER FOUR
DATA ANALYSIS AND RESULTS
4.1 Data Analysis
4.2 Results
4.3 Discussion
CHAPTER FIVE
SUMMARY AND RECOMMENDATIONS
5.1 Summary
5.2 Recommendations for Further Study
Bibliography
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