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IMPACT OF E-MANAGEMENT ON HUMAN RESOURCE DEVELOPMENT IN THE
CENTRAL BANK OF NIGERIA (1999-2009)
ABSTRACT
The Central Bank of Nigeria in its strategy towards improving
the human resource management and the general performance of the banks adopted
electronic management which is also referred to as Information Communication
Technology (ICT). Prior to the introduction of e-management, the bank
management and administrative work were done by staff through manual method.
Since the introduction of e-management in the Central Bank of Nigeria, no study
of this magnitude has been carried out to ascertain its impact of the bank.
This study therefore intends to fill this lacuna in knowledge. The broad
objective of this study is to explore the impact of e-management on human
resource development in
the Central Bank of Nigeria. Specifically, this study intends
to achieve the following objectives namely to: (i) ascertain the extent to
which e-management has contributed to human resource development in the Central
Bank of Nigeria. (ii) determine the extent emanagement has enhanced staff
productivity in the Central Bank of Nigeria and (iii) ascertain whether or not
the introduction of e-management increased unemployment in the Central Bank of
Nigeria. The field force theory ,propounded by Lewin was used in the analysis
of this study. Field force is a theory of change. It believes that the
organization is propelled by competition: economic, political etc. to change
their actions and operations. The study adopted a descriptive cross sectional
surveyresearch design and self reporting techniques for data analysis. This
study revealed that the use of e-management system in the central bank of
Nigeria has improved staff development. Secondly the study also revealed that
the implementation of e-management in the central bank of Nigeria has enhanced
staff productivity. Thirdly, the study discovered that the introduction of
emanagement system in the central bank of Nigeria did not increase unemployment
in the
Bank.
TABLE OF CONTENTS
Title Page – – – – – – – – – – – – i
Certification – – – – – – – – – – – -ii
Dedication – – – – – – – – – – – -iii
Acknowledgement – – – – – – – – – -iv
Abstract – – – – – – – – – – – -vi
Table of Contents – – – – – – – – – -vii
List of Diagrams; Graphs and Tables – — – – – – -viii
CHAPTER ONE: INTRODUCTION – – – – – – -1
1.1 Background of the Study – – – – – – – -1
1.2 Statement of the Problem – – – – – – – -4
1.3 Objectives of the Study – – – – – – – -6
1.4 Significance of the Study – – – – – – – -7
1.5 Literature Review – – – – – – – – -7
1.6 Theoretical Framework — – – – – — – -37
1.7 Hypotheses – – – – – – – – – -41
1.8 Method of Data Collection – — – – – – – -41
1.9 Logical Data Framework – – – – – – – -46
CHAPTER TWO: CENTRAL BANK OF NIGERIA AND THE USE OF E-
MANAGEMENT SYSTEM – – – – – – – – -49
2.1 Introduction – – – — – — – – – -49
2.2: Brief history of the Central Bank of Nigeria
Administrative System – -50
2.3: Components of E-management – – – – – – -52
2.4: The Use of Internet/Intranet Applications – – – – -55
2.5: Central Bank of Nigeria E-management Web Based page – –
– -57
2.5.1 Application of the CBN E-management Web Based Page – —
– -58
CHAPTER THREE:E-MANAGEMENT AND HUMAN RESOURCE DEVELOPMENT- —
– – – – – – – – -60
3:1: Introduction———————————————————60
3.2: Computer Literacy Level and use of Internet/Intranet
Technology
in the Central Bank of Nigeria – – – – – – -64
3.3: E-management and Staff Development Strategies – – – -75
CHAPTER FOUR: THE IMPACT OF E-MANAGEMENT ON STAFF
PRODUCTIVITY – – – – –……87
4.1: Introduction……………………………………………………………… 87
4.2: E-management and Effective Banking Operations – – – -88
4.3: E-management Services Delivery – – – – – – -99
CHAPTER FIVE: E-MANAGEMENT AND EMPLOYEMENT OPPORTUNITIES – –
– – – – – – 102
5.1: Introduction- – – – – – – – – – —– – – ——– – – — – – – –
– – – – – – – – – – – – – 102
5.2: Effect of E-management on Staff Strength – — – – -104
CHAPTER SIX: SUMMARY AND CONCLUSION – – – – -122
6:1 Summary of Findings – – – – – – – -122
6:2 Conclusions- – – – – – – – – -123
6.3 Recommendations – – – – – – -125
BIBLIOGRAPY – – – – – – – – – – -128
APPENDIX – – – – – – – – – – – -135
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